Terms & Conditions

Payment 

For new customers, 50% deposit is required before production, 50% balance before shipping.

Reorder customers: 30% deposit, 70% balance before shipping.

Color Reproduction & Quality

Licheng will meet print industry standards regarding color and quality. The accuracy of each color reproduction is guaranteed to be within 90% of the proof approved.

 Licheng accepts no responsibility whatsoever for color variations between submitted images and the actual artwork or product they represent because of the limitations in printing. Licheng cannot guarantee color quality unless a hard proof is ordered.

Clients must provide print ready files suited to the offset printing process. Licheng is not liable for poor quality reproduction due to low resolution images provided by the client. Clients are 100% responsible for all text and layouts. 

Furthermore, Licheng is not responsible for errors and omissions in artwork, either supplied by the client or edited by Licheng , and approved by the client.

Clients must provide full color printing images in CMYK format. Licheng is not responsible for the color shift that occurs in conversions from RGB to CMYK color modes. Orders requiring spot colors must be created using PMS colors.

Over-runs and Under-runs

Licheng follows the industry standard of +/- 3% regarding over-runs and under-runs. 

Overruns or underruns not to exceed 10% of the amount ordered shall constitute an acceptable delivery. 

If you receive more prints than you ordered, these are complimentary extras that are sent to you "at no charge." 

Any deficiency shall be credited to your account proportionately. If a required "no less than" quantity is needed, this must be stated when order is placed.

Soft & Hard Proofs

A link to a PDF soft proof is sent to the client's before production,The client can view it on screen or download and print. The soft proof represents only the design layout, text accuracy, image proportion and placement; it is not meant for reviewing color accuracy or density.

A hard proof is a full color, one-sided and trimmed inkjet proof, We do not run "press proofs" as they are too costly and wasteful to be justified. 

If you need to see printing on an actual paper stock, have all your color requirements ready to licheng before mass printing, we recommend that confirmed by video and pictures during printing.

Turnaround Time 

The turnaround time selected by the client begins with online proof approval of our soft proofs .

Please note that Licheng's offices are closed on , Sundays, and Holidays. 

Your selected turnaround time does not include shipping and should be taken into consideration when choosing your method of shipping.

Mailing Services

Licheng can help customers with freight forwarding and cross-border ocean shipping services. However, once the piece is delivered to the freight forwarder, Licheng's responsibility ends.

Licheng is only responsible for the preparation and delivery of mailing pieces to the forwarder.

In no case is licheng liable for loss of business, incidental or consequential damages, or excess billing costs for services related to the specific job.

Shipping & Handling 

licheng is not responsible for shipping damages to your product once the package leaves our facility.  However, if there is damage, we will follow the POLICY FOR DAMAGE CLAIMS.

Policy for DAMAGE/CLAIMS (lost, stolen or damaged product) Fedex, UPS and other carriers 


Delays or damages during shipping are the sole responsibility of the carrier providing shipping services. For FedEx claims please call 1-800-GO-FEDEX. For UPS claims please call 1-800-PICK-UPS. 

licheng is not responsible for delays or damages caused during shipping.  In the event shipping damage occurs, licheng will make every effort to resolve the matter by also filing a damage claim with the carrier and working to satisfy the customer’s needs. 

 In order to complete our claim, we will require damage material pictures, damage material boxes & original box labels.

Claims of defective printing 

All claims regarding printed jobs must be submitted in writing for evaluation within (20) ten days of receiving your product. Any claims submitted after this deadline will not be accepted.

If the claim is for a print replacement (reprint) or 100% credit (refund),  a final adjustment or reprint will be completed. All other adjustments or credits will be evaluated based on a job to job basis.